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This page gives you quick information on the Choice Based Lettings Scheme and has links to take you to pages where you can view properties, check your details and bid for properties.

“Login” button takes you to the page where you enter your Password to see your details and bid on properties – NOTE – to Log in you must be a registered user of the site.

“See All Properties” – takes you to a page where you can look at the properties on the site– any one can use this facility but you cannot bid on any properties unless you login (see above)

“Housing Options” – takes you to a page with details on other ways of finding housing and meeting housing need.

“This week’s advert and results” – takes you to a page where adverts for properties are stored.

“Languages” – takes you to a page where you can change the language the key information on the site is displayed in

“Contact Us”– takes you to a page where you can get details of how to contact us.


The links at the top of the page let you change the size and colour layout of the site to suit your needs and move around the site quickly via the sitemap if this suits you.

The Accessibility link gives you more information about features on the site to help visually impaired users use the site.
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Welcome to the Royal Borough of Kingston Upon Thames' choice based lettings service
***Having trouble logging in? Did you re-register your housing application? If not, you have been removed from the CBL system and you need to re-apply. Please click here.***

This service gives applicants to the Kingston Housing Register an opportunity to view properties advertised to let and place a bid for property.

This process called "bidding" ensures each property advertised is offered to the bidder in the highest of the 5 priority bands 1 to 5, who has been waiting in that band the longest

The size and type of property you can bid for will depend on the size of your household and your assessed needs, together with the letting criteria set for each property. All advertisements will clearly indicate property letting criteria, this will include the priority target groups that will be given preference to be allocated. You will not be short-listed if you fail to meet these criteria.

We would expect a successful bidder to view properties within 7 days of notification of their bid success. This is subject to the availability of the property to view. However, if the property is available to view but the successful bidder does not take up the opportunity to view within 7 days of the notification of offer we reserve the right to withdraw the offer. 

All offers of accommodation are subject to verification of the application you have made. If your circumstances have changed since the date of your application we reserve the right to withdraw the offer made.  

For more details, please see the User Guide to Choice Based Lettings (at the right of this page)


If you would like more information or advice about applying for housing and bidding for a property please contact us at: Information Advice Centre on 020 8547 5003


If you have a query about your Banding please email Housing Options on [email protected]





This weeks properties for advertising

  To see all of this week's properties, please click the tab on the left that says "This week's advert and results hyperlink".  Then, when re-directed to the next screen, click on the top advert.  This will give you details of all properties being advertised in the current bidding cycle.  Alternatively, when you login to bid, all available properties of the size that you are registered for will come up automatically.  Please note that the number of properties becoming available varies from week to week, and some weeks there may be none available at all of the bedroom size that you are registered for.  


                                                                                                                    Application Type Preferences:
Some properties will have different wording as to how that property will be short listed. Bypassed applicants with "Non Preference type" means that selected application types will have priority over others for that particular property. It is difficult to put the same for every advert so please make sure that you read the advert and place a bid accordingly. If you cannot bid, it could be that the property has been restricted to a certain application type.
Bidding Responsibly:
Make sure that all properties you place bids for are in an area you will consider living in.  If you refuse a property due to its location, after bidding for it, we will consider this to have been a reasonable offer.  If you are not sure where a property is, we would suggest that you check its location on a local map, and, if possible, visit the street before bidding.
Mobility Categories:

Mobility category 1 - Applicants who are full-time wheelchair users

Mobility category 2 - Applicants who need a property which is wheelchair accessible, but who may not use a wheelchair indoors

Mobility category 3 - Applicants with severe mobility problems who need ground floor or lifted accommodation with level access and no internal stairs

Mobility category 4 - All other applicants

If you have medical priority awarded for properties in a certain mobility category, you should only bid for advertised properties in that mobility category.  In particular, if you are in mobility category 3, this means you cannot climb a flight of stairs, so you should not be bidding for any houses with stairs.  If you do, your medical priority will be removed for that and any other unsuitable bids, and if you continue it may be removed altogether.
Bids Under Consideration:
If you see this noted against any properties you have bid for, it just means that shortlisting is still in progress, and the successful bidder has not been selected yet.  It does NOT mean that your own bid is being considered ahead of any others.
24 hour bidding:
You can bid at any time between 0:01am on Wednesday morning, and 11:59pm on Sunday night, and bidding by internet is usually quicker outside office hours (9.00am-5.30pm).  PLEASE NOTE - it does not matter when in the week you bid, it is your band and priority date that will determine your position on the shortlist.
Priority and list position:
Your priority for housing is based on the information you supplied with your application form.  Any successful bid you make will be subject to checking, to confirm that your bedroom entitlement, band and priority date are correct at the time of bidding, before any offer of accommodation is made.  This may include a home visit to inspect the accommodation you are occupying at that time.  You will also be asked to provide proof of identity and proof of residence for everyone in your household at that time, if we do not have it already.

The Home Connections automated telephone service has instructions in 9 community languages in addition to English. These are: Sylheti, Cantonese, French, Somali, Turkish, Arabic, Punjabi, Urdu, Vietnamese.

Other housing options

The demand for our homes far exceeds the supply. Regrettably, most people applying to us for housing will never be successful. Those people we can help usually wait many years. Therefore we positively encourage you to consider other housing options.

Related Links
User Guide to Choice Based lettings

 Download guide

 Guide to applying for housing(PDF 815Kb)

Website Information

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